Shipping Policy
Thank you for choosing Halfen! We’re committed to delivering your copper bottle with the highest level of care and efficiency. Below is an overview of our shipping policy to ensure a smooth and satisfactory experience.
1. Shipping Methods and Costs
- Standard Shipping: We offer standard shipping for all orders. Delivery times vary based on your location, but typically range from 5 to 7 business days.
- Expedited Shipping: For faster delivery, expedited shipping options are available at checkout. Delivery times for expedited shipping generally range from 2 to 3 business days.
- Free Shipping: Enjoy free standard shipping on all orders over $50 within the continental United States.
2. Processing Time
- Orders are processed and shipped within 1 to 2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation with tracking information once your order has shipped.
3. Delivery Times
- Continental United States: Standard shipping typically takes 5 to 7 business days. Expedited shipping usually arrives within 2 to 3 business days.
- Alaska and Hawaii: Standard shipping may take up to 10 business days. Expedited shipping is available and generally takes 3 to 4 business days.
- International Shipping: We currently offer international shipping to select countries. Delivery times and costs vary by destination. Please contact our customer service team for more information on international orders.
4. Shipping Charges
- Standard Shipping: Calculated at checkout based on your location and order size.
- Expedited Shipping: Available for an additional charge, calculated at checkout.
- International Shipping: Costs vary based on destination and are calculated at checkout.
5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
6. Address Accuracy
- Please ensure that your shipping address is accurate and complete. Halfen is not responsible for delays or misdeliveries due to incorrect or incomplete addresses provided by the customer.
7. Shipping Issues
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
- Delayed Deliveries: While we strive to ensure timely delivery, factors such as weather, carrier delays, or high demand may affect delivery times. We appreciate your patience and understanding.
8. Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy page. Items must be returned in their original condition within 30 days of receipt.
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team at [contact email/phone number].
Thank you for shopping with Halfen—where elegance and quality meet convenience.