Return & Refund Policy

At Halfen, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we are here to help with our comprehensive return and refund policy.

1. Return Eligibility

  • Time Frame: Returns are accepted within 10 days of receipt. After 10 days, we regret that we cannot offer a refund or exchange.
  • Condition: Items must be returned in their original, unused condition with all packaging, tags, and labels intact. Items that are damaged, used, or missing parts cannot be returned.
  • Non-Returnable Items: Personalized or custom items, and items marked as final sale, are not eligible for return.

2. How to Initiate a Return

  1. Contact Us: To start the return process, please contact our customer service team at [contact email/phone number] with your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. Prepare Your Return: Pack the item securely in its original packaging, including all accessories, manuals, and tags. Clearly write the RA number on the outside of the package.

3. Return Shipping

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will provide a prepaid shipping label.
  • Return Address: Return packages should be sent to the address provided by our customer service team with your RA number.

4. Refund Processing

  • Refund Method: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Allow 7 to 10 business days for your refund to be processed after we receive the returned item. The time it takes for the refund to appear on your account may vary depending on your financial institution.

5. Exchanges

  • Exchange Requests: If you wish to exchange an item for a different size or color, please return the original item following the return process, and place a new order for the desired item.
  • Availability: Exchanges are subject to product availability. If the item you want to exchange for is out of stock, a refund will be processed instead.

6. Damaged or Defective Items

  • Report Issues: If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage or defect, and we will assist you in resolving the issue.
  • Replacement or Refund: Depending on the issue, we will either provide a replacement or issue a refund, including return shipping costs if applicable.

7. Address Changes

  • Update Information: If you need to update your address or contact information before a return is processed, please notify us as soon as possible.

For any additional questions or assistance regarding returns and refunds, please reach out to our customer service team at +917774946844.

Thank you for shopping with Halfen. We appreciate your business and are committed to ensuring your complete satisfaction.